Anyone can view, however, only existing and new Delaney customers who have set up their accounts and payments with our accounting department will be assigned account user names and passwords.

Login credentials will be listed in the email you receive including your email address for user name and you will need to click on the “Forgot Your Password” link and set a new password on your first visit.

Click “Forgot Your Password” on the Sign In page, enter your email address, and follow the instructions.

You can allow others to order on your account, but you can also have additional users set up under your main account if you have more than one buyer at your location.

You are able to send in a request to orders@delaneyhardware.com with their name and email address to have a sub-account set up for them.

When you log in to your account you can click the link at the top right of the page “Account” and this will take you to your orders list. From there you can see their updates on each individual order.

Tracking will be available for any order that shows the “Shipped” status.

You need to call or send an email to orders@delaneyhardware.com so that we are able to modify your order. This modification will be reflected in your confirmation once the update is complete. This can be done prior to the “Shipped” status.

If you need a change to a quote it is possible to add a new item. We do ask that you contact customer service so that we can update this and any special pricing for the quote in a timely manner.

Your multiplier is set up on your account and you are unable to view it. All prices you see once you have logged in will reflect this multiplier.

Inventory feeds are updated daily and reflect any order that has been placed during that day. You can have confidence that the posted inventory is accurate.

It is possible to purchase out-of-stock items as a prepurchase by contacting customer service by phone or by email.

RGAs will be visible in your login and will show just like an order.

Please contact our customer service team if you need assistance in navigating the site. (800) 952-4430

It is possible to place a review on products.

If you cannot locate an item you are looking for, please contact customer service for assistance. If a product is out of stock, or there is not enough stock for your order, please contact customer service for additional information.

The return time is 45 days from the date of shipment.

If you have a defective product, it is possible to get a refund through our RGA process. We ask that you contact customer service and we can begin your RGA/return and update your account with the status of the RGA.

Please contact customer service so that we can assist. (800) 952-4430

Please contact customer service to initiate the cancellation. (800) 952-4430

Please contact customer service so that we can assist in replacing the purchase. (800) 952-4430

A living finish is a natural patina on a metal or other material. Examples include unsealed copper, nickel, bronze, teak, and bamboo. These items are subject to the effects of weather, water, and air, and their appearance can be expected to change over time. Our living finishes include US10BE (Oil Rubbed Bronze Edged), US12P (Tuscany Bronze), US10B (Oil rubbed Bronze), ABR (Aged Bronze), ABK (Aged Black), and Duro Bronze.

For living finish care: clean gently with mildly soapy water and soft cloth at least twice a year. Rinse all soap from the surface with water and gently dry. Then apply a light coat of oil, olive oil, or boiled linseed oil.